Specialised Therapeutics (ST) is an independent international biopharmaceutical company providing new specialist medicines and technologies to patients in Australia, New Zealand and South East Asia. As a company, we do this by partnering with global pharmaceutical companies, championing their products from pre-registration to full commercialisation in key regions. At ST, our primary objective is to enable people with unmet medical needs to access breakthrough, innovative therapies.
ST has carefully cultivated a work environment in which our employees are constantly challenged to do their best and think differently. Our company is determinedly inquisitive, perceptive and courageous, and nurtures these qualities by employing people who share our passionate interest in making a difference in patients’ lives. ST prides itself on a friendly, collaborative, open, dynamic and inclusive team, with a permanent focus on the why.
We are currently seeking to appoint a Customer Service and Administration Officer to act as the first point of contact for Specialised Therapeutics customers and be responsible for providing a seamless customer experience. The Customer Service and Administration Officer is responsible for processing orders and responding to a variety of customer requests and inquiries whilst also providing efficient and professional administrative support for the office.
The successful candidate will leverage their strong communication and interpersonal skills to gather information and resolve problems. The Customer Service and Administration Officer will need a continuous improvement mindset, and seek to improve ways of working, identifying opportunities to increase efficiency.
What we are looking for
You will enjoy working in a small team and have the ability to work independently and handle multiple projects. Your excellent troubleshooting and multi-tasking skills, coupled with your excellent organisational skills, will ensure your success. In addition you will have:
Prior customer facing and administration experience
A courteous and professional phone manner with the ability to speak tactfully with healthcare professionals
Excellent communication skills
High level of accuracy and attention to detail
Intermediate knowledge of Microsoft suite
A customer service orientation
What we offer you
This is an exciting opportunity to join a company with a growing product pipeline offering employees’ a culture of support, encouragement, passion and recognition. We seek those who can bring a wealth of life experience and inspired ideas to our table. In return, we provide an inclusive and flexible workplace environment that nurtures enduring professional relationships. We provide wholesome remuneration packages with above average benefits including additional leave, private health insurance, additional superannuation, well-being grant and your birthday off!
This is an exciting opportunity for a talented individual who would like to move their career forward with a collaborative team and an innovative organisation.
If you believe you have the appropriate experience and energy for this position, please submit your resume and cover letter to Jessica Fine at firstname.lastname@example.org
ST is an equal opportunity workplace.
This role is only open to candidates that have full eligibility to live and work in Australia.